Well it was my birthday more than two weeks ago but I had to give my family birthday lunch a miss because something major came up at work.
Our bloody supplier had been playing silly buggers for a couple of days, and ended up going into liquidation. So we had to switch all the customers over to another carrier. Why oh why didn’t we listen to the little warning signs (because we were tied into a bloody tight contract, that’s why!)
Just a bloody nightmare for the entire two weeks. Settings had to change, ADSL broadband had to be churned and every customer wanted to talk to us at the same time. We were getting something like 400 calls a day at one point.
Talk about bad timing, I had my first university assignment due but fortunately got an extension. Last week I was working on my assignment in the morning, then working on the phones till late in the evening.
Things are starting to settle down finally. This is my first time off since it started, and I’ve just been doing some work on the company websites, and some sponsorship work for a group who were hassling us for the last two weeks (bastards!)
Next week I’m going back to my normal hours thank goodness. It’s been a full-on but interesting two weeks. When my brain settles down I will have to examine it a bit more, we did the best we could with stress levels on overload but it would be interesting to work out how we could have handled the situation better.