Better client relations

You’d think with many years in support type roles at work I would be able to get past personality clashes a bit better. Particularly since it is pretty important to my survival in business. I have this book, Attracting Perfect Customers which I haven’t read yet but as soon as I get past my current reading list I’m getting stuck into it (so many books, so little time.)

I have this one client with whom I always seem to end up getting into an argument. We just seem to rub each other the wrong way. I’m feeling better about him today, because we just carried on a very productive and insightful conversation for once, without either of us getting defensive.

It’s all about WHAT is communicated, not HOW it is said. Although the ‘how’ is sometimes mixed up with the ‘what’, I have to remind myself not to misinterpret what is being said. If I assume, I am dead! It is always better to seek clarification than get into heated argument and feel like a huge idiot once the air has cleared.