There has been a series on the ABC about the worst jobs of the Victorian age – lovely jobs like vomit scooping, manure collecting, leather tanning. I reckon one of the worst jobs these days must be ISP support.
I’ve dealt with some very nice and gracious people in my time on an ISP helpdesk, but unfortunately the mean and nasty experiences tend to overshadow these. The abuse, ignorance and absolute bulldust that some people come out with!
I discovered this thread on Whirlpool with over 30 pages of helpdesk horror stories.
Hi Liss,
I don’t think that I’ll know what to say to an abusive person on the phone. Also I remember the worst thing that someone said to me on the phone when they discovered that the person they wanted didn’t live there anymore is to say “you ingrate” and then they hanged up.
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