The job I’m trying to escape from: had a shirty email from a customer who mentioned he hadn’t been able to get through to us by phone. Funnily enough, I had just listened to a cranky recording on the message bank. Oh the restraint I had to use with my reply:
If you were the caller who a short time ago left the comment that he wasn’t going to leave his name and number because we should have been available to answer his call, we apologise that an operator was not free at the time you rang.
It’s been quiet for most of the day, he’d only tried once. Unfortunate that the phone was busy at the same time. Seems crazy to leave a cranky message like that, when it would have taken the same effort to leave his name and number in a reasonable manner. Too practical I suppose.
An even more unreasonable and cranky reply arrived by email later, confirming that it was indeed he who had left the message, and that the company was doomed because potential customers would go elsewhere and our service was lousy and blah, blah, blah. Free business advice from someone who has no idea, wonderful.