Patiently waiting at the busy deli counter for my number to be called, a couple of people before me had given up waiting, and the number after me jumped the queue. There didn’t seem much point in arguing, so I mentally shrugged and hoped to grab the attention of someone else behind the counter to serve me as soon as they were free.

A nice lady behind the counter saw what had happened and took my order next, so I gave her a big smile. Even though they were so busy, when she handed over my order she took the time to wish me a good day and a merry Christmas. Sometimes patience is its own reward!