Surveyors

Last couple of days at work have been a little nerve wracking, in lead up to our accreditation and visit from ACHS surveyors. A lot of prep work put in by Ros and Sharon, director and quality coordinator – amazing amount of work actually, Sharon especially invested so much effort she has not had an entire day away from work for many weeks.

Accreditation is all about benchmarking and quality improvement. It examines every aspect of the organisation, in particular the clinical operations. It is an ongoing process, although the organisation-wide review, with surveyors spending the day on site, only happens every four years. Achieving acceptable accreditation status has direct impact on our funding, so it is an important process.

The result today was promising. Surveyors will be recommending the highest rating for care of the dying, the first time this has been achieved. This is an enormous testament to the clinical team, very proud.