I was under instructions from Gayle to follow up on getting a six-burner gas barbeque from our local Bunnings store in preparation for the Hospice’s Carols by Candlelight evening. The son of one of the hospice volunteers works there, and had phoned around the other stores for a cheap ex-floor stock model for us. “It will be about $300,” my boss said.
A message arrived to let me know the barbeque was ready for pick-up. The next morning I had a couple of volunteers lined up to collect it but ran into a small hitch. When I rang Bunnings to make sure we wouldn’t have any trouble picking it up, was told that one of the fellows who knew all about it was away for the day, the other wouldn’t be in until the afternoon. No problem, I figured I could just pick it up later.
As it happened someone else needed stuff from Bunnings that morning, and when to my surprise the guys returned with the barbeque as well I was delighted – one job I could cross off my list. Unfortunately, it turned out they’d been given the wrong barbeque – a more expensive one which cost $500!
I rang Bunnings again and they said we’d need to do an exchange. The volunteers had gone home for the day, but apparently one of them offered to come back in and swap the barbeques over for us.
So we finally got the right barbeque – but the price was still wrong. Bunnings charged us full price instead of the cheaper quoted price. I couldn’t believe it!
I ended up going into Bunnings myself the next day to try and sort it out. The guy who organised the special price for us was away, but luckily a supervisor was there who knew what was going on.
The final cost of the barbeque came to far less than $300 so I guess the extra bit of running around worked out in the long run.
Hi Liss,
You done well.