Last month I subscribed to an online backup service called Carbonite. The way it works: you install a small program on your PC, it keeps track of changes to your file system (new, changed or deleted files) and uploads an encrypted copy of your hard-drive contents onto the Carbonite server. The program works quietly in the background, making regular backups which update changed or new files. Deleted files are only removed from the server after 30 days – so in the event you accidentally delete a file you have a period of grace available to restore it.
My first Carbonite restore occurred as a result of setting up my new notebook, I wanted to transfer all my files and settings over from my desktop machine. More than 29,000 files totalling over 4GB took about two days to restore, over my 1.5MB DSL connection.
Things didn’t go exactly as expected. I knew I’d have to manually install all my other software applications and programs but had hoped the restore would take care of system preferences and application settings as well as data files. I thought it would have my laptop running as a mirror image of my desktop machine, but the Carbonite program doesn’t work that way. I was also dismayed to see that my MYOB financial data files were not restored – which means these important files have not been included as part of Carbonite’s regular backups.
All it seems to do, that I could see, is restore files saved in the My Documents directory for each user profile. This is slightly annoying if you have obsolete profiles from your old PC that you don’t want to restore on the new one, you end up with all these extraneous user accounts – which seem to be assigned a secret password that you have to reset via the Control Panel before you can log into them.
I’m not sure how useful this program really is for me, it does not back up the files I really want although it does an admirable job with everything else! I like the fact that it tracks changes to your file system and offers a “second chance” to restore deleted files. In future I will make sure any important files (eg. MYOB data) are copied into My Documents so they make the backup, but shall probably not bother to renew my annual subscription when it next comes up.
UPDATE: Astonished and pleasantly surprised I was to find comments from Carbonite’s Dave Friend and Alison, addressing the issues I had with the system. Rueful I am that I didn’t “RTFM” but very impressed at the level of support and attention by Carbonite. I shall certainly examine the features they’ve mentioned and consider re-subscribing when the time comes.
